Returns & Replacements

We’ve developed our Hassle-Free Return Policy to make returns as easy as possible for you. We accept non-used products back in its original packaging up to 30 days from the date of purchase. All orders are subject to a 25% restocking fee.

If you received an item in error, we'll gladly pay for the return shipping cost and waive the restocking fee. Please note that if you paid freight to receive an item, freight charges may apply to return the item. Certain items may not be returnable or may have specific return instructions; please see below before you make your return. If you have questions about our Hassle-Free Return Policy, please call us at 888.494.6013

We cannot accept returns of certain items, including:

  • Special Orders not stocked in our warehouse.
  • Any equipment missing the serial number.
  • Special Order glassware.
  • Special Order fixtures.
  • Food Service Disposable items, such as plates, cups, napkins, filter paper, etc.

In addition, we will not issue refunds for the return of certain items, including:

  • Any item that has obvious signs of use.
  • Any item that is not in its original condition, original carton, is damaged, or is missing parts.
  • Special Order items returned without a Return Authorization Number.

Any item returned to HMSource Supply without a return authorization number will be refused and returned to the customer at the customer's expense.